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How crossbet Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, place a wager, or move money through PayPal, Venmo, or Play+ — and what we do with it.

Data collected at account creationPayment info: PayPal, Venmo, Play+Your right to access or deleteCookie and device dataHow to contact us about your data
crossbet How crossbet Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use industry-standard encryption on all data in transit and at rest — that covers everything from your PayPal deposit confirmation to your session token on a shared mobile device. Cookies on crossbet fall into two categories: strictly necessary ones that keep you logged in and remember your state-check result, and optional analytics cookies you can decline in your browser settings. We never use cookies to build advertising profiles for sale.

Encryption in Transit

All account data — login credentials, payment references, and identity documents — moves over encrypted connections. That applies whether you are on the mobile app or a desktop browser.

Cookie Control

Strictly necessary cookies keep your session active. Analytics cookies are optional and can be declined through your browser settings without affecting your ability to log in or place wagers.

Data Retention Schedule

We hold your account data for as long as the account is open, plus any additional period required by state law. You can request a retention summary by contacting support through your account dashboard.

Third-Party Sharing

We share data only with payment processors like PayPal and Venmo, identity verification services, and state regulators where required. We do not sell or trade your personal data.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of your personal data, our account support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through our in-app support form. We aim to respond to data requests within the timeframe required by applicable state law.

Live Chat Start a chat session from your account dashboard. Our team can pull up your data profile and walk through any access or deletion request with you directly.
Email Support Send your data request to the email address shown in your account settings page. Include your registered email so we can verify your identity before processing the request.
In-App Form Use the privacy request form inside the app or mobile browser. It routes directly to our data team and creates a tracked ticket so you can follow the status.

Privacy Policy Questions We Hear Most

These are the questions account holders in eligible states ask us most often about their data, their rights, and how our privacy policy works in practice.

We collect your name, date of birth, address, and a government-issued ID to meet identity verification requirements. Payment details like your PayPal or Venmo reference are also logged to process transactions accurately.

Yes. Submit a data access request through live chat, email, or the in-app privacy form. We verify your identity first, then provide a summary of the data we hold within the timeframe required by your state.

Contact support through your account dashboard and submit a deletion request. Some data must be retained under state law for a set period even after account closure, but we will explain exactly what stays and why.

No. We do not sell or share your data with advertisers or data brokers. Data goes only to payment processors, identity verification services, and state regulators where legally required.

Access to sports betting depends on state law. The location check at login confirms you are in an eligible state at that moment — it is a legal requirement, not optional. Location data is not stored beyond the session check.

We store the transaction reference number and amount to keep your account balance accurate and confirm withdrawal eligibility. We do not store full PayPal or Venmo account credentials on our servers.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.